To the Dovetail Subscription Conversion workshop held at the conference centre of the British Library (an excuse for a plug for my review of the Magna Carta: Law, Liberty Legacy exhibition).
A short afternoon, but with several presentations on different aspects of ways in which we can maximise the return on subs efforts. For each I’ve got links to a blog post which has a copy of the presentation, as well as a link to a longer ‘Guide‘ which has a bit more background and context. Most of what was discussed was at a basic or intermediate level to match the differing knowledge levels of the audience, but it’s always helpful to be reminded of stuff we already know (or think that we do).
- Ecommerce Top Tips (presentation here; more detail here): Ways to improve ecommerce performance through better understanding of the customer journey, improving the user experience and testing different approaches.
- Using Customer Service better (presentation here; more detail here): Many of us don’t take full advantage of the knowledge and experience of our CS teams, but involving them early in the set up of new promotions can reduce the number of errors that occur later.
- How reviews can boost SEO performance (presentation here; more detail here): Climbing up the search engine rankings is a tough old game, but adding reviews and ratings to your product pages can help. It also gives invaluable feedback on your products and services.
These are the first bits of a new project I’ve been asked to do by Dovetail to provide extra content for their site. I’ll post up more links as and when I do them.